Terms of service

TERMS OF SERVICE

Last updated: April 2025

1. Overview

These Terms of Service govern the use of the HEIGHTN website at heightnshoes.com and any purchases made through it. By accessing our site or placing an order, you agree to these terms in full.

HEIGHTN reserves the right to update these terms at any time. Continued use of the site after changes are published constitutes acceptance of the updated terms.

2. Requirements

By using this site, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. If you are purchasing on behalf of a company or organisation, you declare that you have the authority to bind that entity to these terms.

3. Products

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice. All product descriptions, images, and specifications are provided in good faith and are subject to change.

Colours and finishes may appear slightly different depending on your screen settings. We do not guarantee that product descriptions are entirely free of errors.

4. Pricing & Payment

All prices are listed in euros (€) and include applicable taxes where required. HEIGHTN reserves the right to change prices at any time without notice.

We accept major credit and debit cards and other payment methods available at checkout. Payments are processed securely. HEIGHTN does not store your full payment details.

In the event of a pricing error, we reserve the right to cancel an order and issue a full refund.

5. Orders & Cancellations

Placing an order constitutes an offer to purchase. Your order is confirmed once you receive a confirmation email from us.

We reserve the right to refuse or cancel any order at our discretion — including cases of suspected fraud, pricing errors, or product unavailability. A full refund will be issued promptly in such cases.

Once an order has been shipped, it cannot be cancelled. Please refer to our Return & Refund Policy for next steps.

6. Shipping & Delivery

Shipping terms, delivery times, and conditions are described in our Shipping Policy. Delivery estimates are not guaranteed and may vary due to factors outside our control, including customs processes and carrier delays.

HEIGHTN is not responsible for delays caused by third-party carriers or customs authorities.

7. Returns & Refunds

Our return and refund process is governed by our Return & Refund Policy, which forms an integral part of these terms. By placing an order, you agree to the conditions set out in that policy.

8. Intellectual Property

All content on this site — including the HEIGHTN name, logo, product images, text, and design — is the exclusive property of HEIGHTN and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content from this site without the prior written consent of HEIGHTN.

9. Limitation of Liability

To the maximum extent permitted by law, HEIGHTN shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability in connection with any order shall not exceed the amount paid for that order.

10. Governing Law

These terms are governed by and interpreted in accordance with applicable European Union consumer protection law. Any disputes shall be subject to the jurisdiction of the competent courts in the EU member state applicable to your location.

11. Contact

Questions about these terms? Reach us at support@heightnshoes.com. We aim to respond within 2 business days.